Returns & Exchanges
We handle all returns with the intent to ensure our customers are happy. If for any reason you are not happy with your purchase, you can return your item(s) (except final sale or otherwise indicated) within 30 days of receiving the item for store credit (less shipping charges); or exchange for new merchandise.
Please email firstname.lastname@example.org to obtain return/exchange authorization and include your:
- Order number
- Item(s) to be returned
- Returning for store credit or exchange for an item
- Returned/exchanged items must be unworn, unwashed, in original condition, and with receipt and tags attached.
- After 30 days from receiving the item, we will no longer accept the item(s) for return or exchange. Noticeably worn, washed, altered, or damaged items will not be accepted and will be returned to you.
- Customer is responsible for return shipping costs. Please ship using a method that includes tracking. We are not liable for lost or undelivered packages. Return shipping address will be provided on return authorization.
- Returns will be processed within three business days from the date we receive your returned item(s), and the amount originally tendered will be issued in store credit. Store credit is maintained on our end. You can email us at email@example.com to obtain the amount of store credit you have, as well as to make an order using your store credit.
Returns and exchanges that do not meet the above criteria will be returned to the customer.
Exchanges will generally be processed as a return and the new size/item processed as a new order. Customers are responsible for return and exchange shipping costs (flat fee of $9) unless otherwise noted via email. Please email firstname.lastname@example.org to have a new order created for you in the item/size you wish to exchange for.
Returns and exchanges that do not meet the above criteria will be returned to the customer. Customer will be responsible for the return shipping cost.
Requests to cancel an order prior to shipment will be charged a cancellation fee based on the order value (excluding shipping and taxes). For orders under $100, a $5 cancellation fee is applied, otherwise a 5% cancellation fee is charged (e.g. if your order was $80, you will be charged $5; if your order was $200, you will be charged $10).