Here are some of our anticipated Frequently Asked Questions related to our store, online orders, and other questions that come up. If you do not see your question answered here, please email us at firstname.lastname@example.org for assistance.
We currently operate as an online-only business with no physical brick & mortar store. However we are based in Vienna, VA (in the Merrifield area), and we accept appointment-only visits for local customers to stop by. Email us email@example.com for more details.
We are happy to accomodate local customers and welcome appointment-only visits. Please reach out to us at firstname.lastname@example.org to inquire about a visit.
Items that are new and in original condition can be returned within 30 days of receiving the item. Refunds are issued as store credit. Exchanges are processed as a return and re-buy. Please see our Returns & Exchanges page for additional details.
We know sizing can be difficult, especially for things like denim and footwear. We encourage you to email us for questions on sizing so that we can provide a recommendation for you and to avoid the additional time and costs associated with exchanges. We find that customers who email us regarding sizing issues, prior to ordering, tend to have a better success rate in getting their sizes right the first time. However, we understand that it isn't an exact science and nothing beats trying a pair on in person.
We offer payment plans through Shop Pay Installments, available at checkout. Using Shop Pay, you can pay in 4 equal interest-free installments on orders between $50 and $1000 USD. Orders above $1000 are not eligible for Shop Pay Installments.
We generally process orders between 4:00pm - 8:00pm EST, and customers should see tracking numbers issued during that time. Packages will be picked up/shipped out the following day. However, please allow up to 48 hours for us to process and ship your packages due to our one-man shipping operation. For orders placed on Saturday and Sunday, they will generally be shipped on the following Monday (barring no Federal holidays).
An item is Out of Stock (OOS), how do I get an update on when it will be re-stocked or possibly added?
Please contact us at email@example.com to inquire about OOS items. For OOS items or sizes not currently stocked, customers that request a pre-order (excluding Viberg footwear) and complete payment within seven days of the draft order being sent will receive double Withered Fig Reward Points as a thank you for shopping with us.
Please contact us at firstname.lastname@example.org to inquire about special orders. Depending on the brand and time in the season, we maybe able to special order a specific item for you. We may require a 50% deposit for the order.
We plan to restock certain styles on a case-by-case basis (dependent on availability of leather, and the overall response to the style). Please e-mail us at email@example.com if you are interested in a boot that is OOS or in a size that we did not originally stock. Pre-orders of Viberg footwear receive the standard 5% reward points on every $50 spent.
Unfortunately we have to sync up the newsletter list and the discount code manually. We try to keep the discount code updated with the new sign-ups as soon as possible (typically within 48 hours), but if you are looking to make a purchase asap, just shoot us an email at firstname.lastname@example.org and we will take care of it promptly.
Yes, we love to meet our local customers. Please e-mail us prior to checking out to confirm inventory and to process your order as a local pick-up if your order is below $200. For orders above $200, select the Free Shipping option and leave a note that you would like to pick-up the order locally. Once your order is placed, we will email you to coordinate the pick-up.
We currently do not have this ability. We will notify you when we do!